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FAQ

How to order a firearm?

It's actually very easy to do. You can find great deals online but be careful who you buy from. Make sure you check the reputation of the dealer before you send any money.

Place your order online

Find a dealer near you that will handle the transfer. Most dealers will provide this service and will charge around $30-50 to handle the transaction.

Have the dealer send us a copy of their signed license. It is legal for us to accept a faxed or e-mailed copy of your dealers' Federal Firearms License (FFL). They can either fax it to 253-218-2998 or email a scanned version to [email protected]. It is best if you can have the dealer attach your name or order number with the license so we may process your order in a timely manner.

Once we receive the payment and signed a copy of the FFL license, we will ship the firearm to your dealer.

You fill out the necessary paperwork for your state and pick up your firearm.

 

ATF Form 1 Creating or Manufacturing your own Short Barrel Rifle FAQ


 How do you handle pricing errors?

There are two main pricing errors and in each instance, we reserve the right to cancel the order. The first is an item mis-priced due to system issues and/or human unintentional error. The second is the manipulation of our website in order to check out at a lower price. In the event it is a human error or system error we contact you to discuss and explain. In the event we have identified tampering with our site we will cancel the order with or without notice as well as take means necessary to circumvent and restrict your use of our site going further.

Should you encounter a price that looks too good to be true please contact us at 877-556-GUNS (4867) or email [email protected] before placing your order.

 

Why am I receiving a “Gateway Error” when I am checking out?

Our system is set up to immediately charge out your payment information once the order is placed to avoid any credit card information from being saved in the database.

 The following may be the cause of you receiving this error message:

  1. Your billing address does not match your credit card’s billing information.
  2. Your billing zip code should only require the first 5 digits, additional digits in your zip code will disrupt the transaction.
  3. Your bank or creditor may be putting a stop to the charges.
  4. Insufficient funds in your payment account.

 If none of these factors apply to you, please give us a call and we can help you with the transaction.

 

Does Rainier Arms offer a layaway program?

Yes, we do, simply download the form here. Fill it out and email it back to us.

90-day Layaway Program Terms & Conditions

 

Will you ship AR-15 Lowers or AR15 Complete Rifles to CA?

We will ship "Off-List" stripped AR-15 lowers and CA Compliant AR15 Rifles to CA. Rifles will be modified with a Prince bullet button & 10RD mag.

 

I'm an LEO/Active Military, how do I qualify for your additional discounts?

Email or Fax in your LEO/MIL ID to [email protected] / 253-218-2998. Your status will be changed to LEO/MIL and you will be able to see the discounted prices.

 

You've changed my status to LEO/MIL. Why am I not seeing lower prices?

First, Try logging out and logging back in. Depending on margins and product availability, some products are not discounted.

 

Do you have the item In Stock?

Our website is live which means that if you can add the item to your cart, we have it in stock. With as many products as we carry, we can make mistakes but that's the exception and not the rule. If for whatever reason the item is oversold, we will notify you immediately and provide further options.

 

Where's my Order?

Orders are generally shipped the same day or the next business day by standard airmail, priority mail or UPS. In most cases, you should receive a tracking number to your registered email. If your order is not received within 7-10 days, please contact us.

 

Shopping from a dealer (Rainier Arms, LLC.) vs directly from a manufacturer:

We are an authorized dealer for all inventory that we carry. We sell the latest AR-15 rifles and parts from most major manufacturers and our volume of business allows us to offer our customers very competitive pricing. We received the 2009 "Dealer Of The Year" award from Noveske as well as Daniel Defense's 2009 "Top 5 Distributor Of The Year" designation along with many other manufacturers. You can work with manufacturers direct, but you'll find that our prices are better than many of the distributors’ manufactured suggested retail price. So by purchasing from Rainier Arms, LLC., your rifles/parts are still warranted from the manufacturer the same as purchasing directly from them, but also backed by Rainier Arm's industry-leading customer service and support.

 

In a .308 AR, can I mix and match parts?

Between the DPMS & Armalite AR10, Headspace is about .004 different. The length of the extension is different. The length of the tenon on the barrel is different. The length from the front of the extension to the bolt nose is different. The firing pin hole is a different size. The firing pin length is different. The length of the gas system is different. Some of these differences are only a couple thousandths, other greater, but they are different. Yes, some of the parts you can get away with changing, but others, such as the firing pin, will cause an unsafe condition. The rule of thumb is to use the same manufacturer for the bolt carrier group & barrel. Meaning, if you are using a DPMS barrel, use a DPMS bolt carrier group, etc.

 

What is the Rainier Arms' Return Policy?

All products sold by Rainier Arms are new and under warranty from the manufacturer unless otherwise stated in the product description. If a product is defective, Rainier Arms will provide a return shipping label and a full reimbursement if the order is being returned within 30 days from the order date. Please call or email [email protected] you have any questions about this policy.

 

Any product, if unused/unopened/ defective, may be returned within 30 days from the order date (15% Restocking Fee May Apply). If the part is unused/unopened but not defective, you may return it within 14 days for a full refund of the product ONLY (not including the shipping charges, 15% Restocking Fee May Apply). If you request to return a product past the 30-day date range, there will be a 15% Restocking Fee.

 

The customer is responsible for return shipping charges unless the return is due to the error on the part of Rainier Arms or the product is defective.

PLEASE NOTE All returned goods must have prior consent. Please email or call for Return Authorization prior to returning any product.

 

Sale prices are final on sale items, clearance merchandise & special orders.

 

*ALL SALES OF FIREARMS, SPECIAL ORDER ITEMS OR AMMUNITION ARE FINAL. Defective Firearms must be returned to the original manufacturer for warranty service.

*Special orders are final and cannot be canceled or reimbursed.

*If your dealer will not accept the transfer of the firearm(s), the customer is fully responsible for the return shipping costs back to Rainier Arms. There will be a restocking fee charged for firearms that are returned to Rainier Arms.

 

*Shipping & handling, insurance, processing fees are NOT refundable. Only the product purchase price will be refunded minus any applicable restocking fees.